Have a Complaint?

If you have a complaint, please follow the instructions below.

  1. Complaints should be emailed in writing to The Head Of Property Management on admin@sbliving.co.uk.
  2. The complaint will be acknowledged within 48 hrs.
  3. The complainant will receive a response in writing following investigation within 7 working days.
  4. If the complainant is not happy with the response we would invite them to submit their feedback in writing to The Head of Property Management on admin@sbliving.co.uk so we can consider further.
  5. Our final response will then be given within 7 working days.

If we have not resolved the complaint adequately the complainant may escalate their complaint to the Property Redress Scheme, Kingmaker House, Station Road, New Barnet, Hertfordshire EN5 1NZ. Telephone: 020 8275 7131 Email: info@theprs.co.uk.

Property Redress Scheme member